Return and Shipping Policy
Last Updated: June 17, 2025
This Return and Shipping Policy governs the shipping and return procedures for all purchases made from Thesauri s.r.o. through www.thesauritemporum.eu.
Shipping Policy
Shipping Methods
All products are shipped from the Slovak Republic, European Union, via DHL Express.
We provide worldwide shipping under DDP (Delivered Duties Paid) terms.
Import Duties and Taxes
All orders are shipped under DDP (Delivered Duties Paid) terms. All applicable import duties and taxes are prepaid and included in the product price.
In exceptional circumstances, certain jurisdictions may impose additional local charges or requirements beyond our control. Such charges remain the responsibility of the recipient.
Shipping Costs
• Preorders: Free shipping worldwide
• Orders over €85: Free shipping worldwide
• Orders under €85: €8.50 flat rate shipping fee
All shipments include tracking via DHL Express.
Order Processing Time
• Available items: Orders are processed within two to three (2-3) business days from order confirmation
• Preorder items: Processing times vary by product and are specified on each product page. Standard preorder fulfilment ranges from two to six (2-6) weeks.
Customers will receive status updates via email.
Estimated Delivery Times
Upon dispatch, estimated delivery times are: • United States: 3-5 business days
• European Union: 2-3 business days
• Other destinations: 2-5 business days
Customers will receive tracking information via email upon dispatch.
Return Policy
Statutory Right of Return
In accordance with consumer protection laws, customers have the right to return products within thirty (30) calendar days from the date of delivery. Returns are accepted without requiring justification, subject to the conditions outlined below.
Return Conditions
To qualify for a return, the following conditions must be met: • Products must be unused and in original condition • Products must be in original packaging • Proof of purchase must be provided
Return Procedure
To initiate a return:
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Submit a return request via the form at www.thesauritemporum.eu/returns-and-warranty
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Return instructions will be provided via email within 48 hours
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Ship the product(s) according to the provided instructions
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Upon receipt and inspection of the returned item(s), a refund will be processed
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refund Processing
Refunds will be issued to the original payment method within fourteen (14) business days of receiving the returned product(s), subject to inspection.
The refund amount will include the full purchase price. Original shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items are exempt from returns: • Customized or personalized products • Items damaged through customer use or negligence
Warranty Policy
Warranty Coverage
We provide the following warranty against manufacturing defects:
• Gold-plated jewelry: One (1) year from date of purchase
• All other jewelry: Two (2) years from date of purchase
Warranty Exclusions
This warranty does not cover:
• Normal wear and tear
• Damage resulting from misuse, negligence, or accidents
• Unauthorized modifications or repairs
• Damage from exposure to chemicals or extreme conditions
Warranty Claims
To file a warranty claim, complete the form at www.thesauritemporum.eu/returns-and-warranty with proof of purchase and description of the defect.
Customer Obligations
Customers are responsible for:
• Providing accurate shipping information at checkout
• Being available to receive shipments or arranging for receipt
• Inspecting products upon delivery and reporting any issues promptly
Thesauri s.r.o. is not liable for delays or losses resulting from incorrect customer-provided information.
Modifications to This Policy
We reserve the right to modify this Return and Shipping Policy at any time. Changes become effective immediately upon publication on our website. Continued use of our services constitutes acceptance of any modifications.
Contact Information
For questions regarding this policy, please contact:
Email: jewelry@thesauri.eu
Thesauri s.r.o.
Karpatske namestie 10A
831 06 Bratislava, Slovakia