Return and Shipping Policy
Last Updated: 29th of October, 2024
Thank you for shopping with Thesauri s.r.o. We want you to be completely satisfied with your purchase. Please read our Return and Shipping Policy carefully to understand your rights and obligations.
Shipping Policy
Shipping Methods
All products are shipped from the Slovak Republic, a member of the European Union.
We offer shipping within the European Union, United Kingdom, and United States of America via DHL Express for expedited delivery. For other countries, we utilize regular postal services.
Shipping Costs
All shipping costs are included in the product. However, local taxes and duties for shipments outside the European Union are not included in the product price and are the customer's responsibility.
Order Processing Time
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In-Stock Items: Orders for items in stock will be processed within 2-3 business days.
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Preorders: Delivery times for preordered items will be specified individually on the product page. Usually it is within six weeks.
Delivery Time
Delivery times may vary based on your location. Once your order is shipped, you will receive a confirmation email with tracking information.
Return Policy
Right to Return
You have the right to return products purchased from our website within 14 days of receiving your order without providing any reason.
Conditions for Returns
To be eligible for a return:
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The item must be unused and in its original packaging.
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You must provide proof of purchase (order number or receipt).
Return Process
To initiate a return:
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Email us at jewelry@thesauri.eu with your order number and reason for the return.
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We will provide you with instructions on how to return your item.
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Once we receive the returned item, we will inspect it to ensure it meets our return conditions.
Refunds
Refunds will be processed back to the original payment method used during purchase after we receive and inspect the returned item. Please allow up to 14 business days for the refund to appear in your account.
Warranty
For gold plating, we offer a warranty of 1 year against manufacturing defects. For all other jewelry and their parts, we provide a warranty of 2 years. If you experience any issues with your jewelry during this period that are not due to physical damage, please contact us at jewelry@thesauri.eu with pictures of the item.
Customer Responsibilities
Customers are responsible for ensuring that their shipping address is correct at the time of order placement. Thesauri s.r.o. is not liable for lost or misdelivered packages due to incorrect addresses provided by customers.
Changes to This Policy
We reserve the right to modify this Return and Shipping Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
If you have any questions regarding our Return and Shipping Policy, please contact us at jewelry@thesauri.eu.